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When I log on to look at my new TD Client Rewards Visa account I keep seeing my old, closed TD Cash Rewards Visa account. I have to click the down arrow next to my name and switch to the new one. Can I remove it or at least have the newer, active account be the default?
September 11, 2017 12:02:56 PM
In reply to Tim, Orlando
Hi Tim, welcome to TD Helps. We're sorry for any inconvenience you've experienced regarding your old credit card displaying through your online banking.
Removing an account from your online banking profile is easy. If you are accessing your accounts through www.tdbank.com, we ask that you call us directly at 888-751-9000, where we are available 24/7. Upon proper account verification, our Representative will be able to remove the closed credit card account from your online banking profile.
If you are viewing your accounts through www.tdcardservices.com, please contact TD Card Services directly at 888-561-8861. Our TD Card Services Representatives are also available 24/7. If you'd prefer, you may visit your local TD Bank Store as well. Please click here: https://go.td.com/2xqHXMr to view our Store locations and hours.
We hope this helps, Tim, and hope to speak with you soon.
Natasha M, Mt. Laurel
September 11, 2017 12:03:28 PM