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Recently I found a TDBank gift card lying around and wanted to know if there was money on it still. When I called the 800 number to check, it told me the account was closed. What does this mean? Is the card empty?
Michaela, Red Hook
July 15, 2017 09:08:37 AM
In reply to Michaela, Red Hook
Good morning, Michaela. Thanks for coming to TD Helps today!
We sincerely apologize for any confusion this may be causing you. To start, please understand that we would like to assist you directly; however, as TD Helps is not considered a secure forum, we are unable to access your Gift Card to determine why the status may be reflecting as closed.
But please don't worry! Specialists are available, 24 hours a day, 7 days a week, at 1-888-294-2249, and they'll be more than happy to assist you with your card, as well as any additional questions that you may have.
We apologize that we couldn’t be of further assistance, Michaela. Enjoy your weekend!
Brittany M, Mount Laurel
July 15, 2017 09:09:09 AM