Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Hi, I have a US checking account.
Can I close it at a bank in Canada?
Do I need to apply any service?
August 28, 2017 11:04:17 AM
In reply to Kate, Merrimack
Hi Kate, and welcome to TD helps. We'll be happy to answer your question today.
We are sorry to hear that you want to close your TD Bank account. We'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us directly at 888-751-9000.
We apologize, as you would not be able to close your TD Bank NA account at a TD Canada Trust Store. If your account balance is currently zero, you may close your account over the phone with a Representative by calling us at the number mentioned above. Our Representatives are available to assist 24/7. You may also request for your account to be closed via secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu.
If your account has remaining funds, we have a couple of options for you to remove the funds so that you can proceed with closing it. First, if you have an account with TD Canada Trust as well, we'd like to inform you that we offer a Cross Border Banking service for all personal accounts. You can transfer funds between your TD Bank US and TD Canada Trust personal accounts free of charge. If you wish to, please feel free to speak with a Representative from our TD Cross Border Banking Support Line 24/7 at 877-700-2913 to complete a transfer. Once the balance is zero, you can use any of the above methods to reach us again and request that the account be closed.
An alternative way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. You Home Store is the TD location you visited to open your Account, or the TD Store where your account is assigned. To find the address of your Home Store, take a look at http://bit.ly/TDStores.
We'd hate to see you go, Kate. Please let us know if you have any other questions, and have a nice day.
Natasha M, Mt. Laurel
August 28, 2017 11:04:32 AM
In reply to Natasha, Mt. Laurel
Thank you for your answer.
How about withdrawal in Canada TD bank?
Can I make my balance to zero at a TD Canada Trust Store?
I think an ATM can't do that because it can't give me coins.
August 29, 2017 07:59:57 AM
Welcome back, Kate.
Please understand that while TD Bank and TD Canada Trust share the same TD shield, we are two different entities, and because of this, a Representative at a TD Canada Trust Store location would be unable to access your TD Bank account in the United States, and vice versa.
However, we're happy to announce that you can make ATM withdrawals from any machine around the globe that displays the VISA or NYCE logo. Should you decide to use a foreign ATM to make a withdrawal from your account, it's important to note that fees may apply, and if you are performing this transaction internationally, such as in Canada, please be mindful of any exchange rates. Foreign exchange rates are published by the government and fluctuate daily, and should you decide to make an international withdrawal, the VISA exchange rate will be applied at the time of withdrawal.
We also invite you to check out our Fee Schedule here: https://go.td.com/2lbbfGg for additional information on any fees that may be assessed for an international ATM withdrawal.
As you mention performing a withdrawal at a TD Canada Trust Store location, we'd like to take a moment to provide you with additional information about TD Bank and TD Canada Trust's Cross Border Banking service. This service is great for anyone who needs the convenience of having a bank account in both Canada and the United States. By using this service, you will be able to perform a Cross Border Banking transfer between both your accounts, and if you currently have an account with TD Canada Trust, this may be a convenient way for you to have the balance in your TD Bank account brought to zero.
If you do have an account with TD Canada Trust, and would like to speak with someone about having the funds transferred from TD Bank to your TD Canada Trust account, we invite you to call 877-700-2913 to speak with a Cross Border Banking Specialist, 24/7.
As always, if you have any questions, you're welcome to call 1-888-751-9000 to speak with a TD Bank Banking Specialist, 24/7, or contact a TD Bank Store location to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We hope this clears up any confusion, Kate. Have a great day!
Brittany M, Mount Laurel
August 29, 2017 08:00:24 AM