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i just had a question regarding closing an account
December 31, 2014 10:30:46 AM
In reply to emad, chicago
Thank you for visiting us on TD Helps, Emad. We are sorry to see you go but understand if you need to close your account and can provide you with some options to do.
We see that you're writing in from Chicago. If you currently live outside of the TD footprint, we'd like to let you know that we are committed to your satisfaction as a Customer. We have some options for you to complete your banking without the need to visit a TD Bank Store. Please note that we offer fully featured Online and Mobile Banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year by dialing 888-751-9000.
If you are not currently enrolled for Online Banking, you can sign up by clicking here: http://bit.ly/1lU2qfY, if you have a TD Bank Visa Debit Card or ATM number, and a US Social Security number. If not, you're more than welcome to contact us directly at the number listed above for assistance with enrollment.
Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
If you still choose to close your account, we understand and can share some instructions with you to do so.
If your account has remaining funds, the easiest way to close the account from Chicago is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist anytime, at the number mentioned above. It will be necessary to make a specific request to close the account once the balance is zero; please note, the account will not close automatically. Or if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking.
We hope this helps, if you have any other questions please let us know and enjoy your day!
Sandy D, Mount Laurel
December 31, 2014 10:32:16 AM