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Can i close my account through the drive thru?
December 30, 2015 02:26:57 PM
In reply to Frank, Philadelphia
Thank you for submitting your question to TD Helps, Frank. While we're sorry to see you go, we will be happy to provide information to help you settle your account properly.
At this time, you are not able to close the account through a drive through. However, we do have other options.
If you would like to close your account and you have a current balance, we ask that you visit us at any TD Store for further assistance regarding your request. When you visit a TD Store to request to close your account, all you need to bring with you is a valid photo ID (Driver's License, Passport, Military I.D. etc.).. Please note, because there is a current balance, please let the Specialists know and they will assist you with withdrawing the fund than assist with your initial request.
If your account has a zero balance and you do not live close to a TD Store, there are several options you can go about to close your account. Your first option is to contact Customer Service and our Banking Specialists at 1-888-751-9000, available 24/7. You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store for this request.
Another option would be requesting your account to be closed by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
(Home Store Address)
(Home Branch Telephone Number)
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores for hours and locations or please contact our Customer Service line at the telephone number listed above.
Please note, if you're closing your account due to moving far from a TD Store, we have options to maintain your account. TD Bank offers Bill Pay, Online, and Mobile Banking. Check http://bit.ly/1lnLZE5 for more details. If you are dissatisfied with the account type you have, take a look at http://bit.ly/KmmHe7 to see if there is an account that can better suit your needs.
We hope this helps out, Frank. Let us know if we can answer any other questions for you.
Kris M, Mt. Laurel
December 30, 2015 02:30:14 PM