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I am resident in the UK and have held an old Mercantile Bank checking account (now TD Bank) for many years. Unfortunately, my dream of owning a property in Florida never materialised and it now seems sensible to close the account. For some reason, my old log-in details and password do not work any more and, as I do not live in the States, I cannot confirm who I am in person. Can you help please.
December 10, 2015 04:50:01 PM
In reply to Anthony, Portsmouth
Hey, Anthony! Thanks for visiting us on TD Helps. We are sorry to see you go but understand if you need to close your account and can provide you with some options to do so from your current location.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have moved outside the United States, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
Since you mention that you are already enrolled in Online Banking, and experience difficulties logging in, please contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Once a Specialist is able to help you log back in, you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
If you still choose to close your account, we understand and can share some instructions with you to do so.
If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 from outside the United States at the numbers mentioned above. It will be necessary to make a specific request to close the account once the balance is zero; please note, the account will not close automatically. Or if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking.
We hope this information is useful for you, Anthony. Have a great afternoon!
Justin B, Mount Laurel
December 10, 2015 04:50:53 PM