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I want to close this account....I am a Canadian resident...how do I close it from here?
Christine, Milton, Ontario CANADA
February 1, 2015 02:58:05 PM
In reply to Christine, Milton, Ontario CANADA
Thanks for making a stop at TD Helps, Christine.
We are sorry to hear that you want to close your TD Bank account. We'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us. You can reach us day or night 24/7 at 888-751-9000 for your convenience.
Please also keep in mind that we offer a range of bank accounts to meet customer needs, if this was your concern. You are always welcome to change the type of account by calling our live customer service anytime, 24/7 at the number above. Before you call, you're welcome to review our product selection. Please click here: http://bit.ly/1vW1xnU for our Checking Account Selector, or ere: http://bit.ly/1sxY9Rd for our Savings Account Selector, to ensure you have the best account type for you.
If you are still interested in closing your account we have several options for you. First, we ask that you bring your account balance to zero. If you are still in the TD Bank footprint please feel free to stop in to withdraw your funds and speak with a Representative. They will be able to assist you with a closeout request.
As you stated you are in Canada, you may visit any U.S. or Canadian TD ATMs to withdraw funds from your account. If your account is a checking with a Visa Debit card, you can also opt to visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards at this time are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances. We encourage you to check out our current fee schedule: http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play if you use your ATM debit card at a non-TD ATM. Once the account balance is zero, you can contact a friendly Customer Service Representative to request that the account be closed at the number mentioned earlier.
If it's easier, you can also send a Representative your request to close your account via Online Banking, after the balance is zero. Please log in to your account here: http://bit.ly/1eaISlq and once logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits in order to withdraw remaining funds, this may also be done via this messaging system.
You may want to close the account via a mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. You Home Store is the TD location you visited to open your Account. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores.
Please note, an account closing request generally takes 2-3 business days to be completed.
We hope this helps Christine. Please have a good day and let us know if you have any other questions.
Yen D, Mount Laurel
February 1, 2015 03:09:33 PM