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I just moved to Colorado and found out that td bank is only in the east coast. I was wondering how I could close and transfer all my funds from the account to a different bank without having to visit a td bank.
July 13, 2015 12:18:55 PM
In reply to James, Aurora
Good afternoon, James,
Thanks for getting in touch. We hope that your move to Colorado went smoothly!
We are sorry to see you go but understand if you need to close your account and can provide you with some options to do so.
We appreciate that you were planning to keep your accounts after your move, and we'd like to take a moment to remind you that we are very committed to the satisfaction of our Customers. If there's anything that we could do to change your mind, please let us know. We do have some options for you to complete your banking without the need to visit a TD Bank Store - we offer fully featured Online and Mobile Banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year at 888-751-9000. We can also discuss your options based on your banking needs, if you'd like to give us a call at that number.
With that being said, if you still choose to close your account, we understand and will provide you with some options.
If your account has remaining funds, one way to close the account from outside the TD Bank area is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to your home Store, or the following address:
TD Bank, N.A
P.O. Box 1377
Lewiston, ME 04243-1377
As another option, you're also welcome to use the External Transfer feature available via your Online Banking account to send the funds to a new account you may have. Then, once the balance is zero, you can get in touch with us to request the account be closed.
To send a transfer, after logging in to your online account please choose the "Transfers" tab. Then click on "Transfer to Accounts Outside TD Bank." You will then be asked to accept a user agreement and review the fee schedule.
After the enrollment is completed, you may continue to schedule a transfer by adding your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes. You’re welcome to check out http://bit.ly/1jXKYqq for all of the details.
When sending an external transfer, you will have two delivery options, three day or next day. Please note that fees may apply for this use of this service. For the Transfers Terms and Conditions please see: http://bit.ly/1lkiC6K, and for more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt. Should you choose this option, please factor in the amount of the fee when choosing the amount you'll be transferring, so that the balance will be exactly zero after the transfer and fee. For support, you can reach a Tech Support Specialist anytime at 800-493-7562, 24/7, who can assist you over the phone.
Once the transfer is complete or if you're able to bring your account balance to zero exactly using another method, such as your debit card, you're also welcome to contact us by phone at the first number listed above, or via Secure Message, to give us your account closure request. To send a secure message you must first log in to your TD Bank online profile here: http://bit.ly/1eaISlq. Then, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Kindly include your account number(s) and specific request when sending your note.
Otherwise, please feel free to contact your new financial institution for any options for funds transfers they may have for you. Again, once the balance is zero please contact us to close the account.
Thanks again for your business, James and we hope this is helpful info for you.
Best of luck with your new home and take care!
Kristen P, Mount Laurel
July 13, 2015 12:21:17 PM