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After attending orientation at Coastal Carolina University in July, the rep from TD Bank gave us a promotion for $25 if we opened an account, which our daughter did in August. She has not received the $25 deposit into her account. How should we rectify this?
Noelle, Norfolk, ma
January 11, 2017 09:12:15 AM
In reply to Noelle, Norfolk, ma
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Let us know if you have any other banking questions, Noelle. Have a fabulous day, !
Customer Service Team, Mount Laurel
January 11, 2017 09:13:05 AM