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Certain my account was hacked and money withdrawn from an unknown location. Preceding two more purchases from stores I have never been to.
July 23, 2015 08:42:59 AM
In reply to Adma, Philadelphia
Thanks for writing in today on TD Helps, Adma.
Since you wrote that you have had unauthorized activity occur on your account, we should be able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
We encourage you to call one of our knowledgeable Banking Specialists about the charges, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, and file the appropriate type of dispute for you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
Hope this helps and have a nice day.
Sandy D, Mount Laurel
July 23, 2015 08:53:52 AM