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September 18, 2014 03:33:39 PM
In reply to Carolyn, Hackensack
We appreciate you choosing to visit us on TD Helps, Carolyn. There are several options for you to obtain check copies and we would be happy to provide them to you.
If you have elected to receive check images on your paper statements, you may locate them on the last page. If you do not have your paper statements handy, you may view them via your Online Banking. If you're enrolled in Online Banking, you may send us a secure message regarding your request. If you have not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. Once there, you will need to choose Personal from the drop down box. Signing up for TD Bank Online is quick and easy – allowing you to view your accounts in just three simple steps! First, you'll have to accept the Online Banking Agreement. Then, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those 3 steps are completed, you will have immediate access to your account(s) online. If you experience any difficulties, please contact us at 1-800-493-7562 to speak with one of our Digital Specialists.
Once you've successfully enrolled, to view your statements online, please select the "Statements" tab after clicking onto your account. If you are unable to locate the specific check you are looking for, there are many ways you can go about requesting the images you need.
Your first option is to send us a secure message, via your Online Banking, regarding your request. To send a secure message, select the "Customer Service" tab and beneath "Message Center" choose "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. To make a request for check images, you would need to change the subject to "Request a Transaction Copy." You will then be directed to select and fill out details about the check images that you're requesting including the date, amount and check number.
You also have the option of requesting check images via fax. To do so, please send your request to our Fulfillment Department at 856-533-1138. Include your full name, account number, the check number, check amount, your signature and a brief statement about your request.
Please note that there may be fees associated with this request. To take a look in greater detail, we invite you to view our Fee Schedule: http://bit.ly/1cTejgt.
Thanks again for visiting us and enjoy your day!
Katherine G, Mount Laurel
September 18, 2014 03:36:39 PM