Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
need about 5 canceled checks from 2014
March 11, 2015 10:00:26 PM
1 person recommended this |
In reply to ben, phila
Thanks for coming by TD Helps, Ben! We'll be glad to assist you in getting the check copies that you need.
If you are enrolled in online banking and you have paperless statements, you can print copies of your checks at home! Please sign into your online banking, select the account that you'd like to view, click on the Statements tab and then select the appropriate statements that contain the checks in question.
If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at 888-751-9000.
Once you are enrolled and signed in, please select the "Online Statement Settings" link listed under the " Help & Related Tasks" box on the left side of your screen or you could select the "Customer Service" tab and under "Self Service, click on "Online Statement Settings" link. After selecting the necessary link, you will now be at the "Update Online Statement Settings" page. Please select the account(s) you'd like to change the statement settings for, confirm your email address, and also read the "Online (Paperless) Statement Customer Agreement" and the "Hardware and Software Requirements", a window should pop up. After reading the required documents, please check the boxes and select "Save Changes".
You do have the option to receive check images with your future monthly statements. If you would like this feature added, you may do so by requesting it via over the phone with a Banking Specialist
You will now receive an email notification when a statement is available for viewing. To view a copy of a statement, you can do so by selecting the "Statements" tab under "Account History". Please note that copies of your checks will appear through on your statements going forward.
You can also request check copies through a secured message. To send a secured message, please sign into your online account and select Send a secured message underneath the Message Center on the left hand side of the page. Please note that you should receive your check copies via mail within 7-10 business days.
We can also fax your check copy to you directly. In order to do so, we ask you please fax your written request to our Fulfillment department at 856-533-1138 with the following information:
-Your name -Your full account number -Please specify the check number, amount and posting date you're requesting - Your fax number -Your signature
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct and matches the information we have on file, you should receive your check copy within 2-3 hours of receiving the fax.
Another option you have is requesting your check copies via telephone by calling our 24/7 Customer Service line at 888-751-9000. After our Banking Specialists verify your account information, they can make the copy request for you. As noted above, please allow 7-10 business days for the copies to arrive at your home.
As always, you can stop into any TD Bank Store during lobby hours. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
You do have the option to receive check images with your future monthly statements. If you would like this feature added, you may do so by requesting it via over the phone with a Banking Specialist at the telephone number listed above. Please note that there may be fees for this addition of this service. Take a look at our Fee Schedule: http://bit.ly/1cTejgt .
We hope this information helps, Ben and enjoy the rest of your week!
Katherine G, Mount Laurel
March 11, 2015 10:08:27 PM