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For a checking account statement period ending February 23, 2015 I noticed a typographical error and wish to have it corrected as it creates a very worrisome record keeping problem for me.
Simply put, while the amount of money of the check payment is correct, the check number listed on the statement is incorrect.
Specifically, a check payment is listed as #3843 in the "Checks Paid" section of the statement, yet the actual image of the check shows as check #3543, which agrees with my records. I would like to get a revised statement correcting this error. Please advise.
March 17, 2015 05:12:19 PM
In reply to Clay, Tenafly
Thank you for stopping by TD Helps, Clay. We are more than happy to guide you in the right direction.
As this is pertaining to your specific account, we would need to review this statement with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your statement with you. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Also, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Let us know if you have any further questions. We are always here to help. Have a pleasant day!
Colleen B, Mount Laurel
March 17, 2015 05:13:22 PM