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crazy story . They are suppose to credit back my account with 48 to 72 hours. Is there anyway to stop payment on this transaction?
Susan, Northfield, NJ
November 5, 2016 09:20:17 AM
In reply to Susan, Northfield, NJ
Thanks for contacting TD Helps today, Susan. We'll be happy to point you in the right direction.
Placing a stop payment is fast and easy. When making the request, please be sure to provide the payment information which includes the payee and amount. If placing a stop payment on a check, you will also need the check number.
In addition, prior to placing a stop payment, we encourage you to review our fee schedule here https://go.td.com/1cTejgt, as some fees may apply. Keep in mind that a stop payment request does not apply to debit card payments, only to automated payments (payments done through a checking account and routing number) or checks. A stop payment request is only valid for one year, if you would like it for longer, a new stop payment must be placed at the expiration of the first. If at some point you would like to remove it, you may contact us directly, and we'll be happy to assist you in doing so.
To place a stop payment, you’re welcome to log in to Online Banking. Once logged into your account, you'll want to click the tab labeled "Customer Service", located on the right hand side of your screen. Once there, under the section "Special Request and Documents", you'll see a link to place a Stop Payment. If you are not currently signed up for online banking you may visit https://go.td.com/1lqyp6r to enroll. You will need your account number, debit card number, and Social Security number to complete the set up.
You may also give us a call, 24/7, at 888-751-9000, or stop by any TD Bank during lobby hours for further assistance. For locations and hours please check out http://go.td.com/1f9DSJR.
We hope this helped, Susan, and have a great weekend.
Customer Service Team, Mount Laurel
November 5, 2016 09:20:49 AM