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I'm currently in Ecuador, and I have used my card to withdraw money before, but recently when i tried to withdraw money, the message on the machine read "temporarily blocked". why?
Nova, New York
March 10, 2015 05:29:47 PM
In reply to Nova, New York
Thanks for coming to TD Helps, Nova. We're sorry to hear that you are having issues with your credit card while you are abroad and we'd like to provide some assistance.
It's quite possible that your credit card is blocked due to not having travel notes placed on your account. If you have placed travels notes and transactions are still blocked, we advise you to contact our 24/7 Credit Card Specialists at 1-706-644-3266 via collect. Once our Specialists verify your account information they'll be able to pin point why your card is being blocked.
If you are referring to your debit card, please give us a call 24/7 at 856-751-9000 or via collect with a non-mobile telephone at 00+1-215-569-0518. After reaching out to our Specialists and also after they verify your account information, they be able to figure out why the card is blocked. While you are on the phone with a Specialist, they can place travel notification on your accounts. Once your account is notated, TD Bank is now aware of your current and future locations and can greatly reduce any service interruptions. You may also send a Secured Message through Online Banking as well. If you are not enrolled in Online Banking, please click here: http://bit.ly/1lU2qfY. Once you are enrolled, please sign into your account and click on the Customer Service tab and then select Send A Message. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flights, if applicable.
Additionally, please check out: http://bit.ly/1fO8wKy, you may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this helps you, Nova and have a good week!
Katherine G, Mount Laurel
March 10, 2015 05:31:22 PM