Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I've been trying to use my credit card in the past few days and it's being declined every time.
I checked my account and it seems like my payments are all up to date.
Is there any statement I'm not seeing that needs to be paid? My credit limit is the highest possible though.
Thank you for your help
September 7, 2017 02:49:17 PM
In reply to Caroline, Toronto
We're sorry to hear that you credit card has been declined, Caroline. We'd be happy to help direct you.
There could be several reasons that your credit card has been declined. We'd like to take a look at your account and see why this is happening so that we can work to rectify it.
We can see that you're writing to us from Toronto. If this is in regard to a credit card you hold with us here at TD Bank in the United States, please give our Credit Card Customer Service Team a call 24/7 at 888-561-8861.
If this is in regard to a credit card you have with TD Canada Trust, we'd like to help get you in touch with a representative there that can help. To reach TD Canada Trust's Credit Card Customer Service Team, please call 800-983-8472. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We hope to hear from you soon so that we can resolve this for you. Have a great day, Caroline.
Candice A, Mount Laurel
September 7, 2017 02:52:50 PM