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I made a deposit this morning for a check of 256.00 and a cash deposit of $17.00. The entire thing is now gone due to unauthorized transactions on my account from my debit card that was lost/stolen a few weeks ago. I seriously need this money back & I need my old card deactivated.Should I file a police report?
October 23, 2015 08:28:08 AM
In reply to Derek, Philadelphia
Welcome to TD Helps, Derek. We're sorry to hear about the unauthorized charges on your account and will be glad to point you in the right direction for assistance.
To best assist you with this, we ask that you contact our Banking Specialists 24/7 at 888-751-9000 and after account verification we'll be able to file a dispute for the transactions in question, close the debit card and provide you with further details.
You're also welcome to visit a nearby TD location for assistance, if you'd prefer. For a listing of our Stores and hours please view: http://bit.ly/TDStores.
Please know that we would like to help you directly with your concern however as TD Helps is considered an unsecure forum, we are unable to obtain your personal account information.
We look forward to hearing from you soon, Derek and take care.
Colleen B, Mount Laurel
October 23, 2015 08:28:38 AM