Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am a TD Canada Trust client with a TD Bank Convenience checking account. As a cross-border client, can I use Zelle to send to other US banks?
November 24, 2017 02:08:22 PM
In reply to Connor, Toronto
Hi Connor. Thanks for reaching out to us!
With Send Money, our Customers have the ability to send funds to others anywhere in the U.S., as long as the receiver's bank also participates with Zelle and their account is eligible.
In order to use Send Money, there are some requirements. Customers must have a non-business profile in Retail Online Banking with a U.S. address, a unique U.S. phone number, a Social Security Number, and a valid unique email address. As a Cross Border Customer, you may not have a U.S. Social Security Number, but it could still be possible for you to use this service. You'll just need to ensure that you've got a U.S. address on your account, as well as U.S. phone number and valid email address.
If you meet the criteria above, you may be able to enroll entirely online! To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If you have any questions or problems enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562.
We hope this helps Connor! Have a great weekend.
Candice A, Mount Laurel
November 24, 2017 02:09:14 PM