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I'm currently outside the United States (in SE Asia), and I'm trying to pay a number of bills in the US. I already told my local TD bank (University City, Walnut Street between 37th and 38th Street, Philadelphia PA) that I would be in SE Asia for the month of August, but that I would be returning at the end of August. I really need to pay these bills. Is there any way for my card not to get declined?
August 10, 2016 06:53:27 AM
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In reply to Michael, Philadelphia
We're sorry to hear that your debit card is getting declined, Michael. We will be sure to point you in the right direction today.
While you are out of the country you may send us a Secured Message from within your Online Banking account regarding your debit card.. Please log in here: https://go.td.com/1eaISlq and then on the left hand side of the page you'll see the option to Send a Message under the Message Center. In your message please detail the issue you're having with your card. Also, if you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you are not enrolled for Online Banking, you can do so for free here: https://go.td.com/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card number, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
We'd also like to confirm the telephone numbers to dial while you're out of the country as you mentioned you were in South East Asia. You may call us from outside the US by dialing 1-856-751-9000 or by calling collect, with operator assistance, by asking the operator to dial 1-215-569-0518. This call will have to be completed with a land line telephone.
We hope this helps a bit, Michael. Take care!
Alara B, Mount Laurel
August 10, 2016 06:53:45 AM