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My elderly Aunt moved to the UK last year and has lost her bank card.
She has managed to call and cancel the lost card but she needs to arrange for a replacement.
The difficulty is she had a fall after arriving in the UK and due to ill health she now gets very confused and struggles with her memory.
Just before leaving Canada she sold her house so the registered address on her account is no longer her place of residence. She currently has a permanent address in the UK for which she can provide proof.
She will be moving back to Canada in the near future but in the meantime she needs access to her account.
I fully understand the data protection implications but is there a way that my Aunt could authorize for me to speak on her behalf so that we can try to get this sorted out?
She also has a UK bank account with Barclay's, would it be possible for them to work as an intermediary so that she could have her card sent to them at a local branch which she could then collect from and provide identification?
Phillipa, Manchester, UK
September 4, 2017 10:56:44 AM
In reply to Phillipa, Manchester, UK
Hi Phillipa. Thanks for reaching out to us.
We're sorry to hear of Aunt's health and would like to help direct you to some assistance. You've reached us here at TD Bank in the United States, but we'd like to get you in touch with our friends at TD Canada Trust, where it sounds her account may be held.
You can start by posing your question to TD Helps in Canada, by clicking here: https://go.td.com/1QBOF4U. If you'd like to speak with a representative at TD Canada Trust directly, you can call their 24/7 Customer Service line at 866-222-3456. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We're certain they'll be able to give you any info you'll need to help your Aunt.
We wish all the best to you and your Aunt. Have a great day, Phillipa.
Candice A, Mount Laurel
September 4, 2017 10:57:04 AM