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Good afternoon. I would like to exchange currency (US dollars) damaged by insects for new currency ones. Does your office at 206 Canal Street NY or other office in NY provide such service? Thank you.
Nataliia, New York
October 30, 2017 04:11:13 PM
In reply to Nataliia, New York
Hi Nataliia. Thanks for visiting us at TD Helps!
Any of our Stores should be able to collect damaged bills. Just stop in to see us with the damaged bills. We will need to collect you name, address, phone number, and account number. The damaged bills will be processed and sent off for collection.
Please know that we will not be able to do an immediate exchange. The damaged currency will be sent off to the Federal Reserve for exchange and we will have to await the payment for those bills.
If you have any additional questions, please do not hesitate to contact one of our Stores directly. To find hours and contact info for a TD Bank Store near you, please click here: https://go.td.com/1nq31dc.
We hope you have a great day, Nataliia!
Candice A, Mount Laurel
October 30, 2017 04:11:40 PM