Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I just got a debit bonus of $XXXX I can't find anything out about how or why I got this?
November 11, 2017 09:18:04 AM
In reply to Kat, Chiefland
Good morning, Kat, and welcome to TD Helps.
We apologize for any confusion you may be experiencing, and we'll be more than happy to help.
First, we'd like to take a moment to explain that TD Helps is not currently considered a secure forum of contact, and because of this, we unfortunately are unable to access your personal information to determine why a transaction may or may not have been debited from your account. However, we'll be happy to get you in touch with someone who can!
Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply calling 1-888-751-9000. You may also visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a TD Store location, you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we were unable to better assist you today, Kat, but we look forward to hearing from you soon.
Brittany M, Mount Laurel
November 11, 2017 09:18:22 AM