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My Debit Card for my wife and my account doesn't seem to be working. Please help.
February 22, 2015 08:27:24 PM
In reply to Brian, Beverly
Thank you for reaching out to us on TD Helps tonight, Brian. We're sorry for any difficulties that you are experiencing with your debit card and we'll be glad to guide you in the right direction.
Since this relates specifically to your account, we'd have to have direct access to your account information. With that being said, please note that TD Helps is an unsecured forum and we're unable to access to your account information from here, for your account security.
As there could a few reasons as to why your debit card may not be functioning, we encourage you to contact us 24/7 at 888-751-9000 at your earliest convenience. Once our Banking Specialists verify your account information, they'll be able to provide the assistance that you need. You could also visit us at any TD Bank location during lobby hours if you'd like. Click here: http://bit.ly/TDStores to find a TD Bank near you.
If you are enrolled in Online Banking, you may send us a Secure Message as well. If you're not currently enrolled for online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at the telephone number listed above. To send a secure message, please sign into your account and select "Send a message," which is located underneath the Message Center on the left hand side of the page.
We certainly hope this helps you, Brian and enjoy the rest of your night!
Katherine G, Mount Laurel
February 22, 2015 08:29:30 PM