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My other bank payed a check I deposited last night at the ATM. I used my debit card this morning which reflected the check cleared on TDs end also. Now my debit card is unusable and there's a hold after the clearing? Why can't I access my funds?
Robert, Long Branch
October 19, 2016 11:37:35 AM
In reply to Robert, Long Branch
Good morning, Robert! Thanks for writing in and sorry to hear you've encountered some difficulties with your deposit. We'll be glad to provide you with some direction.
To review your deposit, we ask that you contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be able to review the cause of any hold on the funds and see how we can help. Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information from here to do so.
You are also welcome to visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: https://go.td.com/1f9DSJR.
If you are enrolled in online banking, you can also send us a Secure Message so that we can review your deposit further. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this helps, Robert and we look forward to hearing from you soon.
Shanika A, Mount Laurel
October 19, 2016 11:39:09 AM