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My debit card doesn't authorize any transaction but there's money in my account. Can you help me solve this issue. thank you.
November 5, 2017 09:36:20 AM
In reply to Jake, Stamford
Welcome to TD Helps, Jake. We're sorry that your debit card was declined when you attempted to make a purchase.
As this is pertaining to your account specifically, we kindly ask that you give us a call at 888-751-9000, so that a Banking Specialist can review the account with you. Our Specialists are available to assist 24/7. You may also visit your local TD Bank Store to speak with a Representative. To view our Store locations and hours, please click this link: https://go.td.com/1nq31dc.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu.
We look forward to speaking with you, Jake, and hope this helps!
Natasha M, Mt. Laurel
November 5, 2017 09:37:06 AM