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I know I have money in my account, and I have a spending limit of $1000/day and $2000/week. I made a purchase of $700 and cancelled the order last Friday, and have been trying to use my card for a different order but have been unable to. What has essentially happened is a long string of orders that were declined, so in panic, I cancelled them. Do I have to wait until next week to be able to order this item again, or should I leave an uncancelled order and wait for my card to hopefully be accepted? It also only seems to be the case for the one item, as I am able to purchase other items of much lesser value.
Tate, Maple Ridge
November 27, 2017 08:31:27 AM
In reply to Tate, Maple Ridge
Hi Tate, thanks for stopping by. We're sorry that your debit card has been declined, and we'll be happy to help you.
We'd like to inform you that we do monitor our Customer's accounts for security purposes, and based on the information you've provided, it seems that there might've been a block placed on your debit card. So that we may better assist you, we kindly ask that you call us directly at 888-751-9000. Our Representatives are available to assist 24 hours a day, 7 days a week.
If you'd prefer, you may visit your nearest TD Store for help. To view our Store locations and hours, please click here: http://bit.ly/TDStores.
Unfortunately we cannot directly assist you via TD Helps, as this is not a secured forum.
We hope to connect with you soon, Tate. Have a nice day.
Natasha M, Mt. Laurel
November 27, 2017 08:32:13 AM