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I tried using a prepaid visa card from td bank and when I tried to buy something on eBay it declined my card when every thing was put in correctly and it said to contact the bank
December 27, 2014 09:40:17 PM
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In reply to Nate, Philadelphia
Hey Nate, thanks for stopping by TD Helps today. We're sorry for any trouble that you are having with your debit card and we'll be happy to assist you.
Since there could be a number of reasons as to why your debit card is declining purchases, we recommend contacting our 24/7 Customer Service line at 888-751-9000 and one of our dedicated Banking Specialists can assist. You may also visit any TD Bank location during lobby hours if you are unable to contact us. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
If you are referring to using a TD Gift Card, we can help there as well. Making purchases with your TD Gift Card is similar to your debit card and can be used anywhere VISA is accepted.
In order to use your gift card online or over the phone, you must first register the card. You can do so by visiting http://bit.ly/1dmtzim and following the steps provided. Once complete, you can make online and phone purchases as well as check your balance.
If you have any other questions about your Gift Card you can visit http://bit.ly/1cIdAj6 or call Customer Service 24/7 by dialing 1-888-294-2249.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We hope this helps, Nate and let us know if you have any questions. Take care!
Justin B, Mount Laurel
December 27, 2014 09:42:12 PM