Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
On Sunday I put in a request to expedite my debit card it has been over 3 days I still did not receive my debit card is there anyway someone can track where my card is?
Tina, MAys Landing
September 15, 2017 11:13:58 AM
In reply to Tina, MAys Landing
Good morning, Tina, and welcome to TD Helps!
We're so sorry to hear that you haven't yet received your Debit Card, and we'll be more than happy to help.
Before we begin, please understand that TD Helps is not considered a secure forum of contact, and because of this, we do not have access to your account or personal information. However, you're more than welcome to reach out to a Specialist, and they'll be more than happy to assist you!
There are a couple ways in which you may receive assistance, and your first option would be to call and speak with Banking Specialist by dialing 1-888-751-9000. For your convenience, Specialists are available 24 hours a day, 7 days a week. You're also, as always; welcome to visit your nearest TD Store location, during lobby hours, to express your concerns to a Customer Service Representative.
Finally, if you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We're sorry that we couldn’t assist you further today, Tina, but we hope to hear from you soon. Thanks for stopping by, and have a great weekend!
Brittany M, Mount Laurel
September 15, 2017 11:14:19 AM