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I was unable to use my card at two places this morning. One place said expired, which it isn't, and one said declined, which there is no reason for it to be. The worker at Dunkin Donuts said that they had previous customer that had a TD card that wouldn't work also. Is there a problem with all cards?
January 14, 2016 07:31:18 AM
2 people recommended this |
In reply to Kayla, Corinth
We're sorry to hear that you're having trouble with your debit card, Kayla. We'd be glad to point you in the right direction.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum. Because of this we do not have access to your account/personal information.
As you mentioned that you're having trouble with your debit card, we recommend contacting us directly for assistance. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000 or by visiting any TD Store during lobby hours. To take a look at Store locations and their hours please visit http://bit.ly/TDStores.
Similarly, you are able to send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists or visit any TD Store.
We hope to hear from you soon, Kayla and have a good day.
Megan K, Mount Laurel
January 14, 2016 07:33:17 AM