Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Ivan, Land O Lakes
December 23, 2014 08:47:06 AM
In reply to Ivan, Land O Lakes
We're sorry to hear that a transaction did not process, Ivan. We'd be happy to help.
As this is pertaining to your specific account, we would need to review this further with you. We would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, we encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well. Also, you may visit any TD Bank Store to have your account and debit card reviewed in person during normal lobby hours. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you are unable to connect via telephone or do not have the time to visit us, we understand! Another option for us to review this further with you is to send us a message via secure message through your TD Online Banking. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. Please find the Customer Service tab and on the left hand side, you should see an option to "Send a Message" located in the Message Center. In your message, please include the dates and the amount of the transaction attempted. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
If you're referring to your TD Credit Card, please contact a TD Credit Card Specialist 24/7 at 888-561-8861 for further assistance.
We're looking forward to hearing from you, Ivan and have a good night.
Yen D, Mount Laurel
December 23, 2014 09:00:20 AM