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I've set up pre authorized payment with most of my bills. If I delete the payee from my list online as I no longer need it there, and I want to simplify my list, will it mess up the PAP?
April 13, 2017 07:15:59 AM
In reply to Tracy, Cambridge
Welcome to the TD Helps community, Tracy. We are happy to help you with your account.
Please know that if you delete a biller before all the payments are processed, the remainder of the payments will be cancelled.
In order to remove a Biller that is no longer needed, you must first log in to Online Banking. If you are using our Personal Online Banking, you may do so here: http://go.td.com/1eaISlq. After you sign in, please follow the steps below to delete your payee:
1. Click on the “Bill Pay” tab located on the top of your screen.
2. Click on “Manage Your Bills” tab.
3. Select the Biller from the “Biller Name” list.
4. Choose the option “Delete this Biller” from the “What would you like to do?” options list.
5. You will be asked to confirm your selection, click “OK” to delete the biller.
If you are using our personal Online Banking, please follow the steps below to delete your payee:
If you are using our BusinessDirect online banking, you would have to log in here: http://bit.ly/1rvBmq8. After you sign in by using your user ID and password, please follow the steps below to delete your payee:
1. Click on Bill pay
2. Click on Manage Payees
3. Click on the Payee name
4. Click on Delete payee
To remove an automatic payment, please follow the first three steps above. Once the Biller information is displayed, please choose Delete Automatic Payment from the list, and click Ok.
If the operation is successful, you will receive a message stating that the Biller has been deleted. Please be aware, if you are attempting to remove a Biller that has a recurring payment, you will first need to cancel the payments within Bill Pay.
If you have any questions or need assistance, please call us 24/7 at 800-493-7562 to speak with a Tech Support Specialist, or visit a Store near you. To find hours and locations take a look at http://go.td.com/TDStores.
We hope that this helps, Tracy. Feel free to reach out to us with any other questions.
Kris M, Mt. Laurel
April 13, 2017 07:16:14 AM