Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Last night, prior to 8 pm I deposited several check into my business account. I asked the teller if they'd be available this morning and she said, "Yes, anything prior to 8 pm in a business account will be available the next day". Today the deposit is marked pending review and the money is not available. What should I do?
December 18, 2014 09:38:25 AM
3 people recommended this |
In reply to MJ, Media
Thank you for coming to TD Helps with your question, MJ.
While most checks deposited prior to 8:00 pm are available the next banking day, there are some circumstances when they may be held up to 7 business days. For example, if you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for up to 7 business days for verification purposes. In this instance, you might see funds on your account Pending Review, which will become available for withdrawal once they are verified.
There are also other instances in which checks may be held for extra time. For more information on funds availability and deposits that may be applied for additional verification, please see our Personal Deposit Account Agreement at http://bit.ly/1kb17UQ. On pages 38-41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please note that we would like to assist you directly with your account; unfortunately, we do not have access to your account information since this is considered an unsecured forum. To better assist you with your deposit, we encourage you to call our 24/7 Customer Service line at 888-751-9000 and upon account verification, a Customer Service Representative will be able to determine the exact cause of this pending review. Or, please feel free to visit any local TD Bank Store for assistance, our locations near you can be found here: http://bit.ly/TDStores.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Please reach out to us again though if you have any further questions. Have a great day!
LiShu R, Mount Laurel
December 18, 2014 09:39:33 AM
In reply to LiShu, Mount Laurel
Yesterday I deposited several check into my personal account. I asked the teller if they'd be available this morning and she said, "Yes, anything prior to 8 pm in a personal account will be available the next day". Today the deposit is marked pending review and the money is not available. I know I was already withdrew from the account in which the check was from. I needed the money today and wouldn't have deposited it it I knew it wouldn't be ready the next day. What should I do?
April 6, 2016 11:12:38 AM
3 people recommended this
In reply to CeCe, Interenet
Thanks for joining in, Cece. We understand your concern.
We recommend taking a look at LiShu's reply above as she mentions that there are some circumstances in which funds from your deposits may not be available the following business day.
If you have any questions or concerns, we recommend reaching out to a Specialists by using one of the methods LiShu mentions above.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Cece and have a good day.
Megan K, Mount Laurel
April 6, 2016 11:12:48 AM
1 person recommended this
In reply to Megan, Mount Laurel
I deposited a check of $549.00 to my account and I go in today to see if my money is there but when I log in my account I only have $200.81 deposited and $349.00 in pending review and I have had my bank account for over 2 months can you guys please help me to see whats going on ?
July 7, 2016 11:09:43 AM
In reply to Maria, Philadelphia
Thank you for joining our conversations here on TD Helps, Maria.
As we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To better address your concerns, please contact our 24/7 Banking Specialists at your earliest convenience at 888-751-9000 or visit your local TD Bank Store during lobby hours with your valid photo ID. Upon proper verification, we will be glad to review your account and your deposit together with you. To find out TD Store locations and hours near you, please visit, http://go.td.com/1f9DSJR.
You may also inquire about your deposit by sending us a secure message via your online banking from: http://go.td.com/1eaISlq. Please click on "Send a Secure Message" link, which is located on the left hand corner under "Message Center".
Thanks again for reaching out today, Maria. Have a good afternoon!
LiShu R, Mount Laurel
July 7, 2016 11:10:16 AM
I deposited 2500 woke up and it's -1700 why
October 25, 2017 12:02:51 PM
In reply to Harry, Somerdale
Thanks for joining us, Harry.
We can definitely understand your concern and we'd like to review your account to see what's occurred. As TD Helps is considered an unsecure forum, we do not have access to specific account information to help directly, but please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc. You may also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We look forward to hearing from you soon so that we can resolve this for you. Take care, Harry!
Candice A, Mount Laurel
October 25, 2017 12:03:09 PM
2 people recommended this