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dear td bank, i made a photo of my paycheck (both side) to be transferred to my account 4 days ago and submitted but the money is still not in my account. its not in my deposit hisory either. i dont want to send the same paycheck to you twice so should i try it again if i do not see any evidence of my online deposit request? And do i have to sign the back of my paycheck? thank you in advance!
August 18, 2017 09:21:29 AM
In reply to denis, skytop
Good morning, Denis. Thanks for reaching out to us!
A mobile deposit made four days ago should be viewable to you online. There is sometimes a delay in viewing the deposit online if the check is mobile deposited after our 8PM business day cutoff. The check may not appear pending until the following business day.
There are some instances when we have to hold a check for additional verification. While the funds may be on hold, you should still see the deposit in your account history online. You can find more information about deposit availability on pages 41 – 44 of our Personal Deposit Account Agreement by clicking here: https://go.td.com/2nf0JAI.
We'd be happy to take a look for your deposit to confirm we've received it. If we haven't, we'll provide you with options to deposit it again. As TD Helps is considered an unsecure forum, we do not have access to specific account information. Please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc. You can also send us a secure message through your online or mobile banking to request that we look for this deposit. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We look forward to hearing from you soon, Denis. Have a great weekend!
Candice A, Mount Laurel
August 18, 2017 09:22:51 AM