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I deposited $2000 case to a green machine yesterday before the branch is opened. The machine took the envelope with cash but then a 'difficulty' message appeared and the transaction was ended. I checked my account and the deposite didn't show and the balance is not up to date. I want to know the risk of making cash deposite by using the green machine and what went wrong.
April 1, 2015 03:01:16 PM
In reply to Fiona, Toronto
We're sorry to hear about your deposit, Fiona and we'd be happy to point you in the right direction.
To best assist you, we ask that you contact us directly for assistance. To do so, you are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be happy to help you locate your deposit. Similarly, you are able to visit the TD Store in which you've made the deposit for assistance. To confirm the TD location, please visit here: http://bit.ly/TDStores.
We've also noticed that you're writing to us from Canada. If this is in regards to your TD Canada Trust account, we ask that you take a look here: http://bit.ly/19FRXkV. The link will take you to a similar question to yours that you may find helpful. If you'd like to submit your own question, you are able to do so by following the link. If you would like to speak to a Representative directly, we invite you to take a look at TD Canada Trust's "Contact Us" page found here: http://bit.ly/1woOVay.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account or personal information. We apologize if this causes any inconvenience.
We hope this helps, Fiona and have a good afternoon.
Megan K, Mount Laurel
April 1, 2015 03:02:00 PM