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I have been unsuccessful in depositing a check using the online app. I continue to get an error code that says please try again. I've made multiple attempts, went into my local branch for assistance, updated my information, deleted the app and then reinstalled it again to no avail. Please assist.
July 25, 2015 10:36:49 AM
In reply to Rhonda, Bronx
Hey, Rhonda, we're sorry for the difficulties you experienced with Mobile deposit.
TD Bank Mobile Deposit is available for most Android and iPhone devices. We ask that you use the most recent version of the Operating System for your device, as well as the most recent version of the TD Bank App. For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. While you're on the phone with them, they may troubleshoot with you in greater details during the call.
Hope this gets resolved as soon as possible, Rhonda. Have a good one.
LiShu R, Mount Laurel
July 25, 2015 10:37:28 AM