Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I tried to deposit a check. When I got to "Deposit a Check" and I enter the amount, (30.00) it shows up as $3,000. On the calculator, it displays a 'comma' instead of a period. How do I change the comma to a period?
November 13, 2015 10:25:52 PM
In reply to Russell, Winchester
Thanks for getting in touch with us, Russell!
We're sorry to hear you're having trouble using Mobile Deposit. Typically, when making a Mobile Deposit and you enter in the amount of the check numerically (please note that you must enter a period when you originally enter your deposit amount and no comma is needed), click on "Continue" it opens your camera so that you can take a photo of both the front and back of the check.
If you're experiencing any further technical issues, we ask that you please connect with a Tech Support Specialist so that we can review this issue further. You may reach a Specialist 24/7 by dialing 800-493-7562. If you'd prefer, you're also welcome to visit a TD Bank Store for further assistance. For Store hours please check out: http://bit.ly/TDStores.
We hope this helps, Russell. Thanks for writing into TD Helps.
Justin B, Mount Laurel
November 13, 2015 10:26:30 PM