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My name is Rosemary. I have an annuity with ACTS Mission Foundation,
I did not receive my direct deposit Please advise
Rosemary, Wurtsboro NY formerly Media PA
June 27, 2017 12:47:49 PM
1 person recommended this |
In reply to Rosemary, Wurtsboro NY formerly Media PA
Thanks for coming to TD Helps for your answers today, Rosemary.
We'd like to first let you know that while we would like to assist you directly, as TD Helps is considered an unsecured forum, we do not have access to your account or personal information.
If you were expecting to receive a direct deposit, and it has not arrived in your account, we recommend that you contact the depositor, in this case ACT Mission Foundation, directly for further assistance. Typically speaking, when a deposit is not received as expected, it can be caused by an error having occurred when the depositor entered in your account or routing number information incorrectly.
If you have already spoken with your depositor, and they are unsure of what may have occurred to cause your deposit to not be credited to your account, you may reach out to us directly. A Banking Specialist may be reached at 1-888-751-9000, 24 hours a day, 7 days a week. You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this information helps, Rosemary. Enjoy the rest of your day!
Customer Service Team, Mount Laurel
June 27, 2017 12:48:30 PM