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I had opened the account very recently, did not receive my debit card. COuld you please check and do the needful.
Vijayakumaranathan, New Jersey
January 20, 2018 11:08:11 AM
In reply to Vijayakumaranathan, New Jersey
Happy Saturday, Vijayakumaranathan, and welcome to TD Helps!
We're sorry to hear that you haven't yet received a debit card for your account, but we would like to take a moment to welcome you to the TD family, and let you know that we're here to help!
Before we begin, as you mentioned that you had recently opened your account, please know that, typically, debit cards can take anywhere from 7-10 business days to be mailed. This time frame can also vary depending on your postal service. If this time frame has passed, or if you'd like to confirm if a debit card has been mailed, you're more than welcome to connect with us directly, and we'll be happy to take a look at your account with you.
We'd first like to invite you to connect with a Customer Service Representative at your nearest TD Store location, during lobby hours. All of our Store locations offer instant issue debit cards, so even if your card has not yet arrived in the mail, you may obtain one for your account on the spot! To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to visit a TD Store location, we understand, and would like to recommend that you then either call and speak with one of our Banking Specialist, or send us a secure message. Banking Specialists are available to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000.
If you would prefer to send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we're unable to assist you directly with your debit card; however, we look forward to hearing from you soon, Vijayakumaranathan.
Thanks again for stopping by TD Helps, and we hope you have a fantastic weekend!
Brittany M, Mount Laurel
January 20, 2018 11:09:31 AM