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There is a direct debit attributed to my checking account that I did not authorize,
07/13/2016 by Home service (us hmservusa for $71.88. I pointed this out to a representative Last Monday, and she waid it would be contested. I would see the result in 5-7 days. As yet, no response.
This looks like an Identity theft transactipn to me . Who authorized this?
Joseph, HAVERSTRAW NY
July 26, 2016 11:29:21 AM
In reply to Joseph, HAVERSTRAW NY
We understand your concern, Joseph. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Joseph. Have a good day.
Megan K, Mount Laurel
July 26, 2016 11:29:46 AM