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Hello. I am scheduled for a direct deposit today from my job and it is not there. I'm not sure if there is a processing issue, but this has never happened to me before. Is there anything you can do to speed up this transaction please? Or if there is something wrong with my account, can you please let me know.
February 3, 2015 06:21:29 PM
In reply to Canisha, Cheltenham
Thanks for writing in today, Canisha. We're sorry for any delay with your direct deposit and we'll be glad to provide you with some valuable information.
The funds from your direct deposit are made available to you on the date designated by your employer. These deposits are processed during our overnight process, generally between the hours of 11 PM and 6 AM and will become available for use once the process completes. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If you've just started your direct deposit with your employer and haven't received a deposit yet, please keep in mind that direct deposits generally take 1-2 payment cycles to begin. Usually, employers will test the account first with a zero dollar deposit to make sure all your account information is correct.
Feel free to give us a call 24/7 at 888-751-9000 if you should have any questions regarding your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. You may also visit at any nearby TD Bank store to have one of our Representatives look into it for you. Please see: http://bit.ly/TDStores to find your nearest location. Please note, as we would like to assist you directly, we do not have access to your information as this is considered an unsecured site.
We hope this helps and let us know if you have any questions, Canisha and have a great week!
Katherine G, Mount Laurel
February 3, 2015 07:25:58 PM