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What is the time of day for entry into checking account for direct deposit? I am concerned about the "new" procedure going into effect in April regarding time of day deposits, payments out of the account, and withdrawals from the account.
Anna, Lanoka Harbor
March 21, 2016 07:42:08 PM
In reply to Anna, Lanoka Harbor
Hi Anna, welcome to TD Helps and thank you for sending us your question. We understand your concerns about our new process for posting and would be happy to clear things up for you.
Before we give you the details, we'd just like to let you know that we'll be here for you throughout this change to answer any and all of your questions and help you feel comfortable managing your account! We hope you'll reach out to us with any other inquiries you might have.
To clarify a bit, direct deposits, also known as ACH credits, will be processed at the beginning of the business day with a time of 2:00 am, to give you access to your funds as early as possible. Other types of deposits, such as teller deposits, will now be processed for the time at which they are made.
If you write a check and it is deposited or cashed at another financial institution, it will be assigned the time of 11:00 pm on the date we receive them.
Outside of these transaction types, credits and debits (including pending transactions) for impacted accounts will be processed in the order in which they are made based on the date and time.
We hope this makes it more understandable for you. We also invite you to check out a few examples of this and watch a video about your available balance on this page: www.tdbank.com/newprocess. You may also reach us anytime at the number below, or send us additional inquiries via Secure Message from within your Online Banking account.
Feel free to reach us 24/7 by dialing 888-888-0130 or by visiting any TD Store or also by replying to us here on TD Helps!
Please note that this change does not impact TD Bank personal savings or business accounts at this time.
Anna, we hope all of this information was helpful. Feel free to contact us again with any other questions and we wish you a wonderful evening.
Shanika A, Mount Laurel
March 21, 2016 07:43:12 PM