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how do i stop direct withdraws
March 25, 2015 10:31:20 PM
In reply to jack, hamilton
Thank you for stopping by TD Helps, Jack! That's a great question and we'll be glad to provide some options for you to stop direct withdrawals from your account.
If the automatic withdrawals are from a merchant, feel free to contact them directly to arrange another payment method of your choice. You may also choose to place a stop payment on the automatic withdrawal in question. You have a few options to do so.
You may give us a call 24/7 at 888-751-9000 and one of our Banking Specialists can place the stop payment for you. Please keep in mind that fees may be assessed to place the stop payment, click here: http://bit.ly/1cTejgt to view our Personal Fee Schedule. If you're enrolled in online banking, you can place the stop payment yourself. If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at 888-751-9000. Once you're enrolled, please sign into your account, select the account, click on the Customer Service tab and select Stop Payment.
If the automatic withdrawal in question is in regard to a loan or mortgage payment set up through TD Bank, we have a few options for you. You may visit any TD Bank location during lobby hours and fill out an ACH form. Click here: http://bit.ly/TDStores to find a TD Bank near you. While you are at a Store, you'll need to provide a written request to cancel the ACH on your account. Please include the loan account number, your signature and your deposit account information (account number, routing number, name on your account and the name of the financial institution). If you have access to a fax machine, you can also send us a fax with the information mentioned above. Please send the fax to 207-755-4229, Attn: Mortgage Research Dept if the payments in question are mortgage payments or you may send a fax to 207-755-4403, Attn: Consumer Research Dept if the payment in question is a loan payment. We recommend giving us a call 24/7 at 800-937-5020 and one of our Financial Solutions Specialists can confirm where the fax should be sent to and can answer any questions you may have. Please note that if can take up to 10 business days for automatic loan payments to be canceled.
We sure hope this helps and please let us know if you have any questions or if you need additional clarification, Jack! Take care and enjoy the rest of your week.
Katherine G, Mount Laurel
March 25, 2015 10:38:17 PM