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Hi, I noticed I was charged $30 from Jyoti Indian restaurant. The online receipt when I ordered indicated it was $25. How can I correct this charge?
August 18, 2015 10:21:37 PM
1 person recommended this |
In reply to Rohina, DC
Welcome to TD Helps, Rohina. We are sorry to hear and would be happy to help point you in the right direction for assistance.
First, we'd like to reassure you that in the event of any trouble with a merchant, we're here to assist you.
Since you wrote in that you did make a purchase, to dispute any charge the company made to your account you'll want to give them a call or contact them to determine if they'll provide you with a refund. It's necessary to check with the merchant for the possibility of a refund before filing a claim with TD Bank.
Once you attempt to resolve this with them, or since it sounds like you may have already done so, if they are unable or unwilling to provide a refund to you, you can then dispute the item with us. Since the charge was made via your TD Visa Debit card, to do so, you're welcome to give us a call 24/7 at 888-751-9000, or stop in at any TD Bank Store found here http://bit.ly/TDStores for assistance. When filing a claim, we recommend taking note of who you may have spoken with, the date, and any other information that may be relevant so that we can include it on your claim.
Just in case the charge was made with your TD Visa Credit card, you're welcome to call 888-561-8861 for assistance.
We hope the information helps, Rohina , and best of luck with this! Take care.
Justin B, Mount Laurel
August 18, 2015 10:22:25 PM
2 people recommended this
i made a purchase online in walmart it was a tablet with my credit card for the amount $160 but i retuned because it didn't tur on. when can de charges will be cretid to my acct
caridad, union city
November 25, 2016 10:40:20 AM
In reply to caridad, union city
Thank you for joining our conversations here, Caridad.
Generally speaking, a return refund can take 3-5 business days to be credited back to your Visa credit card. If the time frame has passed and you still have not received your refund, please feel free to reach out to TD Card Services directly 24/7 at 888-561-8861. If this purchase was made by using your TD Visa debit card, please contact us 24/7 at 888-751-9000 for further assistance. In addition, if you are enrolled for online banking, you may send a secure message from here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Hope this helps, Caridad. Have a nice weekend!
LiShu R, Mount Laurel
November 25, 2016 10:40:47 AM