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June 15, 2016 08:58:46 AM
In reply to Michelle, Collegeville
Thanks for contacting TD Helps today, Michelle.
We're sorry for any inconvenience. After extensive consideration, we made the difficult decision to retire Penny, since we were concerned that we couldn't ensure a consistently great experience. This was not an easy decision for us, and we're really going to miss her.
However, we are accepting pre-rolled coins as well as providing free coin wrappers at all of our Store locations. You're also able to call or visit any TD Store during lobby hours to go over any other options that may be offered at the current time. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We apologize again for any inconvenience, Michelle, and we hope you enjoy the rest of your day.
Customer Service Team, Mount Laurel
June 15, 2016 08:59:21 AM