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April 22, 2015 09:25:47 AM
In reply to rocky, Weston
Thanks for joining us today, Rocky.
We'd like to take this opportunity to let you know that travel protection is not covered when purchasing an airline ticket using a TD debit card if you decide to cancel your trip after the purchase is made. However, we highly recommend reaching out directly to the airline company for their cancelation and refund policy prior booking the ticket. We also like to invite you to take a look here http://bit.ly/1up6UyF for more information about our debit card features.
As it sounds as though you're planning a trip, if you have not yet done so, we recommend you to add travel notes on your TD accounts prior to your trip. You may contact our 24/7 Customer Service line at 888-751-9000 to have a Banking Specialist place travel notification on your accounts. You may also send a Secured Message through Online Banking as well. If you are not enrolled in Online Banking, please click here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at the telephone number listed above.
Once you are enrolled, please sign into your account and click on the Customer Service tab and then select Send a Secured Message. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flights, if applicable. If you are unable to call or send an email, you can always visit your local TD Bank and have a Customer Service Representative place the travel notes for you. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. You may also want to review our travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
If you have any further questions, feel free to ask us here, over the phone or at a TD Store near you.
Have a great day and a safe trip.
Sandy D, Mount Laurel
April 22, 2015 09:30:24 AM