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I signed up for direct deposit with my employer to go to my TD Bank checking account, but got notified that it was rejected. I noticed there's a separate direct deposit form online (http://www.tdbank.com/getmore/directdeposit.html). Do I have to use this form on top of the other one, and why is this extra step necessary?
Allison, Chicago, IL
August 6, 2015 07:35:40 AM
In reply to Allison, Chicago, IL
Thanks for writing in and sorry to hear you've encountered some difficulties with your direct deposit, Allison. We'll be glad to point you in the right direction to get this resolved today.
Generally speaking, in order to accurately process a direct deposit, your depositor must have your correct routing number, account number, and they must have encoded the account properly as either a Checking or a Savings account. We do recommend reviewing the information on file with your employer or the party making your deposit, to be certain that everything is correct.
As TD Helps is a public forum, unfortunately we can't access your banking info to see what's happened here. With that being said, we do ask that you contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to see if we have further information about your rejected deposit. Additionally, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for Online Banking, you may also send us a Secure Message so that we can check this further for you. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this provides some help, Allison and best of luck with your deposit. We look forward to hearing from you soon.
Brian M., Mount Laurel
August 6, 2015 07:36:18 AM