Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I tried to file the disputations by phone around March because my debit card was stolen, but it failed and the 2 transactions from the MBTA fare machines went through. After receiving a replacement card, it got stolen again in October due to unfortunate incident. (I was guarding it and someone bypass my guard and stole it.) Someone used my debit card on 2 transactions on the MBTA fare machines, again. I did try again to file the disputations by phone, but I will fear that filing the disputations by phone will fail again. Do I have to file a disputation in person in the bank? But they told me to do it by phone. They failed to resolve the disputations once. Please don't make it fail twice.
October 30, 2016 08:32:49 AM
1 person recommended this |
In reply to Worthy, Cambridge
Thank you so much for reaching out to us today, Worthy. We are happy to point you in the right direction to get assistance with your dispute.
Based on the information you provided, it sounds like you have already filed a Regulation E dispute with us. We would like to assist you directly with the dispute; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, we ask that you contact one of our Banking Specialists 24/7 at 888-751-9000 so we can determine the status of your dispute and we can also let you know if any additional information is required from you. You may also visit any TD Bank for further assistance. For a listing of TD Bank Stores, please look here: http://go.td.com/TDStores.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://go.td.com/1rvBmq8 and send a secure message.
We are always here to help, Worthy. Feel free to reach out to us with any other questions!
Kris M, Mt. Laurel
October 30, 2016 08:33:06 AM