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I input all of my information only for it to tell me my balance and charges on the card. I just need to speak to an actual person or representative..
December 25, 2014 06:32:03 PM
In reply to Victor, Tampa
Hi Victor, thanks for connecting with us today at TD Helps. We hope you're having a good Holiday so far.
Please know that you can reach a live Banking Specialist anytime day or night at 888-751-9000. Just hit Option 0 to be connected with a dedicated Specialist 24/7 to discuss your account. You may also find this page that lists the Bank-by-Phone menu options helpful: http://bit.ly/1HuHfKI. On any menu using the Bank-by-Phone system you can hit Option 0 to directly talk to a real person.
If necessary, please remember that you can always stop by your local TD Bank Store for assistance if you'd like. Find the closest Store and their lobby hours here: http://bit.ly/TDStores. As an alternative, if you've enrolled for Online Banking with us, you can also send us a Secure Message to answer any questions you may have about your account. To send a Secure Message just login here to access your online profile: http://bit.ly/1eaISlq (or here if you have a BusinessDirect account with us: http://bit.ly/1rvBmq8). Then, on the left hand side, you should see an option to "Send a Secure Message" located in the “Message Center.” You can send us a message with your question and a Banking Specialist will respond back within 24-48 hours of your request.
Hope this info helps Victor. Don't hesitate to reach out to TD Helps again if you have any other questions. Have a great night!
Megan K, Mount Laurel
December 25, 2014 06:32:55 PM