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August 27, 2015 08:31:19 PM
1 person recommended this |
In reply to cindy, orlando
Thanks for coming by TD Helps, Cindy! We'll be sure to point you in the right direction this evening.
Since there are multiple departments that you could be inquiring about, we kindly ask that you submit another question with additional details so we can better assist you. Alternatively, you could give us a call 24/7 at 888-751-9000 or visit us at any TD Bank during lobby hours. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We apologize for any inconvenience and hope to see you again on TD Helps in the future, Cindy. Take care and have a wonderful night!
Katherine G, Mount Laurel
August 27, 2015 08:32:40 PM
In reply to Katherine, Mount Laurel
I have a hold on my account and I was trying to see how can I get that authorize form over to you guys so that hold can come off of my account
August 27, 2015 09:37:10 PM
1 person recommended this
Thanks for coming back to us on TD Helps, Cindy! We'll be glad to assist you this evening.
Based on your question, it sounds like a merchant has placed a hold on your account and you'd like to have those funds released. If this is so, please review the information below.
To get a merchant release, the vendor you're dealing with may send their letter to us via fax.
To be sure that you have the correct instructions, please note that the pending charge must still be active on your account and not have been collected by the company. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
- On the Company's Letterhead they should include:
- Your name
- Date of authorization
- Your full debit card number
- The exact amount debited, or separate amounts if there are multiple authorizations
- A brief statement from a representative expressing that they authorize the hold to be released
- Their signature
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct, the charge can usually be released within 2-3 hours of receiving the fax.
Feel free to reach out to us 24/7 at 888-751-9000 after this timeframe to verify that the funds have been released or if you should have any additional questions.
We certainly hope this helps and have a great night, Cindy! Take care.
Katherine G, Mount Laurel
August 27, 2015 09:39:42 PM