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April 15, 2015 09:17:01 AM
In reply to Ahmad, Milwuakee
Hey Ahmad, it's great to see you here at TD Helps! We'd be happy to help!
Although TD Bank Store locations are from Maine to Florida, we are happy to inform you of ways you can bank without having to visit us! For our most up to date list of locations, please visit http://bit.ly/TDStores.
With TD Bank's Online Banking, you can get real-time account information, transfer funds internally and externally, pay bills and other people directly, and also place stop payments on checks. To use these features, you must first be enrolled for Online Banking, if you have not enrolled, you can do so for free here: http://bit.ly/1lU2qfY. Once there, you will need to choose Personal from the drop down box. First, you'll have to accept the Online Banking Agreement. Then, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those three steps are completed you will have immediate access to your account(s) online. If you need assistance with the application, please contact us at 888-751-9000 to speak with a Banking Specialist, available 24/7. After account verification, a Specialist would be happy to help.
Once you're logged onto your Online Banking profile, you can start using the many features listed above. By selecting the "Transfer" tab, you have the option of transferring funds – you can take a look here for more details: http://bit.ly/1o7dO68. You could also send money to friends, family, or anyone at all with our Person-to-Person Payment feature – please find some more details here: http://bit.ly/1h4ZIkL. And, you can make bill payments with our Bill Pay feature, and if you're not familiar feel free to take a look here: http://bit.ly/1nAVkiK for more information on this free service!
Another great tool with Online Banking is the ability to do your banking right at your fingertips in the comfort of your own home by using the TD Bank Mobile App with your internet-enabled device. You can even initiate mobile deposits! For more information on our Mobile Deposit feature, take a look here: http://bit.ly/1ff8byL for the Mobile Deposit Addendum and also here: http://bit.ly/1e3jiYF for Frequently Asked Questions (FAQS) on TD Bank Mobile Deposits. Please note, some limits do apply and the $100 same day availability for deposits does not apply to Mobile Deposits. For more information on Funds Availability and deposits that may be applied for longer delays, please take a look at our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pgs. 38-41).
To use the Mobile App, you can download the app by clicking here: http://bit.ly/1hOPk1H. Simply input your mobile phone number to receive a text message containing the link. You may also find it available in the appropriate app store for your device.
You may also connect with a Banking Specialists by sending us a secure message via your TD Online Banking. After logging in here: http://bit.ly/1eaISlq, you may send us a Secure Message by selecting "Send a secure message" located on the left hand side of the page, beneath the "Message Center." You can also find the "Message Center" by clicking on the "Customer Service" tab at the top of the page.
For ATM transactions, please note that any transaction (including withdrawals, transfers, balance inquiries, etc.) made at an ATM not owned by TD Bank may be subject to a fee from us on the same business day that the transaction is made. Please review a full list of our fees here: http://bit.ly/1cTejgt for more information. In addition to this, the owner of the machine or network may also assess a fee at the time of your transaction for any of the transactions mentioned above. These would be in addition to any fees assessed by TD Bank. Please refer to the ATM machine you are using to identify what fee, if any, may apply.
If you are currently not near a TD Bank and need to make a deposit, you have the option to Bank-by-Mail. Bank by mail allows you to mail in your deposits and we will make the deposit for you! To use this feature, please mail your check deposits along with your deposit slips to our Mail Depositor Teller at: TD Bank, N.A., ME2-001-033, P.O. Box Number 1190, Lewiston, ME 04243. Here are a few things to consider prior to mailing your deposit:
- Cash should not be sent through the mail
- Payee of the check and name on deposit ticket should be the same
- Checks should be endorsed (and restricted "for deposit only")
- Multiple checks should be listed and a total of the deposit listed
- Enclose the deposit ticket, not the carbon copy
- If using a blank deposit ticket, please write the account number clearly
Since you will not be within the TD Bank Footprint, we want you to know that you have also the ability to make deposits at Non-TD ATMs as long as it's listed at a NYCE-shared deposit ATM. Keep in mind that any deposit made at Non-TD Bank ATMs will take longer to clear your account and we recommend converting any cash into a non-monetary instrument (such as a Money Order) prior to making the deposit. Cash deposits may take up to five business days to become available this way and check deposits may take up to seven business days.
We hope this helps and please let us know should you have any other questions.
Yen D, Mount Laurel
April 15, 2015 09:19:08 AM